Call Scripting….
Our Order Entry service will support extensive scripting and response based routing allowing us to use your proven selling techniques to close the sale and up-sell your products.
Online Product Information….
Alternative Office’s Customer Service Representatives are armed with complete product information on one or more catalogues, using an information database to answer questions about your products and close the sale.
On Screen Product Display….
Alternative Office Customer Service Representatives have the ability to view photos of each of your products on screen at the touch of a button or link to your web site.
Product Up-selling….
Do you have related products that frequently sell together? Our automatic up-selling feature will flag related products for the Customer Service Representative to offer together.
Pick Lists….
Pick lists allow the Customer Service Representative to quickly and automatically input information based on the caller’s response to multiple choice questions.
Credit Card Verification….
Your customer’s credit cards can be verified online during an order, with the funds automatically transferring to your account at your financial institution.
Fulfillment….
Orders can then be sent by email or fax to a fulfillment destination, and an email or fax can be sent to the customer for order verification. Don’t make your customers wait for product literature they want today! We provide an 800 number to call 24 hours a day. Requested literature is mailed or faxed immediately.
Alternative Office strives to improve customer satisfaction and retention while converting as many customer interactions as possible into targeted, personalized sales opportunities. By gathering and shareing information we will be able to better assist and serve your customers. As an outsourcing partner we will work with you to ensure the right balance and the most effective approach to managing your customer contacts.